FAQs

1.📦 Shipping

**How long does shipping take?**  
Our orders are processed within 1–3 business days and delivered in 7–15 business days depending on your location.

**Where do you ship from?**  
We ship from our international fulfillment centers directly to your address.

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2.🔁 Returns

**Can I return my item?**  
Yes! We accept returns for damaged or defective products. Just contact us within 14 days of delivery.

**Do I have to pay for return shipping?**  
If the product is defective, we cover the return cost or offer a free replacement. Otherwise, return shipping is at your expense.

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 3.💳 Orders & Payment

**Which payment methods do you accept?**  
We accept Visa, Mastercard, PayPal, Apple Pay, and more.

**Can I cancel or change my order?**  
Please contact us within 12 hours of placing the order. After that, it may already be processed.

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 4.❓ Other Questions

**How can I contact you?**  
Email us anytime at: support@spineup.com

**Do you have a physical store?**  
No – we are an online-only brand focused on ergonomic comfort!